Performance of ISOt9001Certificationin Textile Industry in Pakistan

Authors

  • Zohaib Khan, Suaathi Kaliannan,Prof. Dr. Yusri Bin Yusof, Ts. Dr. Nor Haslinda Binti Abas, Maznah binti Ilyas Ahmad

Abstract

International Standards Organization (ISO) certification becomes very critical factor in term of
quality of the products and existence of the companies worldwide. The main objective of this research is to find
whether textile organizations are actually attain desired goals by obtaining ISO certificate and to what extent
different performances of organizations are affected. The results showed that certification in textile industry has
significant impact on performance indicators related to quality and cost of quality performance such as increase
in level of documentation, lessening rejection level of finished at final inspection phase and decrease in cost of
prevention, re-inspection and reprocessing with their p values 0.035, 0.00 and 0.045 respectively while
certification has marginal impact on performance indicators in textile industry such as decrease in cost acquired
due totexternaldefectsti.e. customertcomplaints etc. and decline in timetspentintreworkingtoftdefectives in study
area. External quality performance indicators such as performance indicator
increasetintotaltvalueoftsalestaccepted by customer withouttinspectionattentry with p valuet0.00 at first stage
and 0.128 p value at second stage indicating that customers did not show trust instantly in their supplies because
later on they achieved certificate. While other indicators like Increase in exportstw.r.t. totaltsales and
reductiontintcomplainttlevelstandleveltofrejectiontof material bytcustomer have significant and marginal impact
of certification respectively in textile industry moreover, time performance Indicators such as timetaffected by
registration because ISOtstandarddotnotcogitatettime performance and all the indicators averagetdeliverytleadtime i.e. fromtreceivingtthecustomertorderttotdeliveryttotthetcustomer,
productiontthroughoutttime,tfromttakingrawtmaterialstfrom store to sending the productttotthetwarehousetand
level of orders deliveredtonttime have significant impact on the industry this will led to improve relations with
suppliers, enhance reliability of production and production processes also defects rate minimized finally, the
qualitytof firm’s producttismoretimportant , level of awareness abouttcompany’stqualitytrequirements among
suppliers, effectiveness level in monitoring of suppliers quality assurancetsystemassistedtby documentation and
Level of assurance thattincoming material meet specifications had significant impact
oftcertificationtontthetperformance of industry.

Published

2020-01-31

Issue

Section

Articles