The Architectural Design-Quality for Knowledge Management Systems: User-centric Perceptive

Abstract

The awareness of product is considerably increasing among customers during the procurement of product from Market. Today almost all people are having internet in their hands and doing sufficient analysis before and after acquiring the product. The sufficient information/knowledge about the product in the Market includes its core information such as architecture, process and maintenance about components rather than working method only. In present days software system users demands includes, Technology, Interface, troubleshooting method, testing authority, etc., therefore there is a need of knowledge system with effective architecture to cope with users demands.  However, there are various quality models to meet the requirement of customer with respect to system functionality. Nevertheless, there is no architecture specific quality model, which can aim to “user-centric” instead of Technology-centric. Particularly, the knowledge systems users, there is no chance to be novice of technology. Therefore, architecture quality model needs to incorporate with system quality model to meet architecture expectation of knowledge users, since almost all components of knowledge systems such as knowledge; functionality and technologies are dynamic over time. Therefore, knowledge user requirements with respect to architecture are inevitable. This paper proposes the quality model for architecture of knowledge systems in user-centric perspective. This research can help to researcher as road map, who is interested in knowledge system architecture and effectiveness.

Keywords-Failure factors, KMS Architecture model, KMS components, Knowledge Management Systems, Quality characteristics, user-centric.