Improving the Quality of Sea Transportation Licensing Services through Digital Technology-based Licensing Services

Authors

  • Hermanta, Junaedi

Abstract

Abstract- This article discusses the idea of ??a change project to improve the quality of marine transportation licensing services in order to increase the competitiveness of the transportation industry based on digital technology. This marine transportation licensing requires an integrated and integrated regulation and policy so that sea transportation licensing services are of higher quality, are collaborating in one system, and are sustainable. The benefits of this change project are simplifying the bureaucracy with a minimum of structure and maximum function, as well as increasing effectiveness and efficiency, improving the quality of public services, increasing awareness and professionalism of the apparatus, and increasing close coordination and cooperation between Ministries and stakeholders. External benefits are reducing costs, time, and resources, as well as increased ease of doing business, increasing awareness of maritime citizens about safety, increasing accessibility, and making it easier for service users to obtain licensing services, increasing the certainty of licensing costs, and increasing competitiveness and regional economy. The approaching model used is through the creation of the One-Stop Mobile Maritime Services application and the construction of a collaborated Big Data Base to support the realization of a fast, cheap, transparent, and accountable quality of marine transportation licensing services. This approach model needs to be followed up through a series of medium and long-term programs in collaboration with stakeholders.

Published

2020-12-01

Issue

Section

Articles