Factors Affecting Employee Performance: Studies at Banking in Indonesia

Abstract

Employee performance at PT Bank Mega tends to depend on their respective leadership styles.Knowing the role of recruitment, transformational leadership, and organizational confidence in the performance of a bank organization.Quantitative method of samples in this study was 75 respondents with the sampling method used was convenience sampling. Primary data were collected using a questionnaire, which was filled in self-report by the respondents. Analysis SEM-PLS, data processing was carried out using the Partial Least Square (Smartpls) version 3.0.The results show that recruitment has a positive and significant effect on the performance of employeesCall Center at PT Bank Mega Tbk. However, leadership transformation has no effect on employee performance.Leaders have different characters so that the communication relationship between superiors and subordinates is not well established. Leaders in companies engaged in services must be able to maintain good relations with their employees, because basically all good communication can create a comfortable working atmosphere so as to improve the performance of their employees.