EXAMINING MEDIATORY ROLE OFGIS FACTORS ON EMPLOYEE ENGAGEMENT AND ORGANIZATIONAL EFFECTIVENESS

Abstract

Present Days Telecom is including to the fundamental necessities of an Individual. In contrast to,
the previous necessities, telecom has such a great amount to do with innovation. Of those advances, GIS is
the one assuming a significant job for the telecom Industry. But Employee Engagement and Organizational
Effectiveness are also very important essential elements in today's telecom working environment. So this
study initiallyanalyzed a significant relationship between demographical factors and employees' perceptions
of GIS Factors in BSNL Hyderabad telecom circles of Telangana State as a quadrant analysis.
Further investigation broadened based on the previous studies, initially the researcher has examined the
relationship between the demographic variables with GIS factors using ANNOVA and also continued the
study by taking one exogenous variable (Employee Engagement), and two endogenous variables, i.e. GIS
Factors, and Organizational Effectiveness, were analyzed using SPSS and AMOS package programs. The
participants were 320 employees in a Public Sector Telecom Organization of HYD Telecom district. They
were chosen through the Convenience sampling Technique. The results of the study indicate that Employee
Engagement has direct as well as indirect effects on organizational Effectiveness. Moreover, it is observed
that the GIS Factors have a Partial mediation effect on the relationship between employee engagement and
organizational Effectiveness.